TERMS AND CONDITIONS

TITANIA LUX s.r.o.
Betlémská 337
Zelezny Brod 468 22
E-mail: info@titanialux.cz
tel./fax: 481321865
 
IČO: 25936042
Steuernummer: CZ25936042
 
A) DISCOUNT SYSTEM
1. Prices include VAT
2. when taking 50.000-100.000CZK discount 5%
3. when taking 100.000-200.000Kč discount10%
4. when buying 300.000-400.000Kč discount 15%
5. 20% off when taking 400.000-500.000Kč
6. 30% discount when purchasing 500.000-600.000CZK
7. individual negotiations at higher offtakes
8. for large-scale and atypical luminaires 60% deposit, discount according to agreement.
 
B) TERMS OF PAYMENT
1. Standard chandeliers (from catalog) 100% in advance, for orders 200.000CZK and more 60% deposit and 40% surcharge upon receipt
2. Atypical (large) chandeliers by agreement
C) All prices in the e-shop include VAT and shipping
 
D) DELIVERY DATES
1. Standard chandeliers 2-3 weeks
2. Atypical chandeliers by agreement (usually 4 weeks)
3. Transport all over the Czech Republic Free.
 
E) CLOSING THE CONTRACT - Purchase guide in our e-shop step by step:
1. Selection of goods
Goods to buy can be selected by browsing the individual categories and subcategories of the e-shop, or using the Search service. Goods in categories can be sorted according to various parameters, such as price or product name, and thus find goods easier.
2. Basket
Throughout the purchase you have a virtual shopping cart in which you can put the goods you want to buy. By clicking on the "Buy" button for each item, you insert the selected goods into the shopping cart. The e-shop on the top right shows how many items you have in the cart, respectively. their total price. Clicking on the number of items will bring you to the shopping cart where you can sort and order the goods.
 
3. Order of goods
The order of the goods consists of several steps: 1. Basket, 2. Delivery data, 3. Data check and confirmation, 4. Order accepted. To move between the steps, click the "Order" button at the bottom of the displayed information. In the Delivery Data section it is necessary to select Delivery method and fill in Delivery data marked with an asterisk. By clicking on "Finish order" the order of goods is sent for processing. The Seller shall confirm the receipt to the Buyer immediately after receiving the order by e-mail to the Buyer's e-mail address specified in the user interface or in the order. By sending the buyer's order, the purchase contract is concluded. From this moment, mutual rights and obligations arise between the buyer and the seller. The validity of an order placed electronically requires proper completion of all the data and requisites specified in the form.
 
5. Before sending the order to the seller, the buyer is allowed to check and change the data entered into the order by the buyer, also with regard to the buyer's ability to detect and correct errors arising when entering data into the order.
4. User registration
The advantages of user registration include the possibility of monitoring the status of orders, or easy ordering goods without repeated filling in delivery data. You can register by clicking on the link "Register" in the User menu at the top of the e-shop. In the User menu your name will be displayed after login of the user (Login), you can monitor your orders here (My orders), or change entered data (Change data), or. log out of the e-shop (Log out).
 
F) TRANSPORT AND PAYMENT
The price of the goods and any costs associated with the delivery of goods according to the purchase contract can be paid by the buyer to the seller in several ways, which are specified during the order placed after placing the goods in the basket. The postage price is automatically calculated according to the chosen option and added to the purchase price. Due to the frequent non-acceptance of goods sent on delivery we unfortunately send goods only after payment of the pro-forma invoice.
 
G) WITHDRAWAL - legal advice to the consumer
Unless the purchase contract cannot be withdrawn, the buyer has the right to withdraw from the purchase contract in accordance with Section 1829 of the Civil Code within fourteen (14) days of receipt of the goods. Withdrawal from the contract must be delivered to the seller within fourteen (14) days of receipt of goods. If the consumer withdraws from the contract, send or hand over to the entrepreneur without undue delay, no later than fourteen days after the withdrawal of the contract, the goods received from him. to the address of the seller. Do not send goods cash on delivery, it will not be accepted.
 
In case of withdrawal from the contract, the purchase contract is canceled from the beginning.
In the event of withdrawal from the contract, the seller shall return to the consumer, without undue delay, no later than fourteen days after withdrawal from the contract, all funds, including delivery costs, which he has received from him under the contract. The amount will be refunded by the seller either by crediting the account specified by the consumer and on condition that he / she agrees with this form of refund, or the amount will be refunded in the same way as on payment.
 
The Buyer acknowledges that if the goods returned by the Buyer are damaged, worn or partially consumed, the Seller shall be entitled to compensation from the Buyer for damages incurred by the Buyer.
 
The cost of returning the goods shall be borne by the consumer himself
 
The Buyer acknowledges that under the provisions of § 1837 of the Civil Code, it is not possible to withdraw from the purchase contract
 
a) on the provision of services, if they were fulfilled with his / her prior explicit consent before the expiry of the withdrawal period and the entrepreneur informed the consumer that he / she is not entitled to withdraw from the contract before concluding the contract,
(b) the supply of goods or services the price of which depends on fluctuations in the financial market irrespective of the undertaking of the trader and which may occur during the withdrawal period;
(d) the supply of goods which have been modified according to the wishes of the consumer or for him,
(e) the supply of perishable goods and goods which have been irreversibly mixed with other goods after delivery;
(f) repair or maintenance work carried out at the place designated by the consumer at his request; however, this shall not apply in the event of subsequent repairs or delivery of spare parts other than required,
g) the supply of goods in sealed packaging which the consumer has removed from the packaging and for hygienic reasons it is not possible to return it,
(k) concluded on the basis of a public auction pursuant to the law governing public auctions; or
H) WARRANTY AND CLAIM CONDITIONS (Complaints Procedure)
Complaint procedure
 
 
 
 
 
 
 
 
 
 
 
 
 
 
The buyer has the right to assert liability for defects within 24 months of receipt of goods.
 
When receiving the goods from the carrier, the buyer is obliged to check the integrity of the packaging of goods and in case of any defects notify the carrier immediately. In case of finding a breach of the package, which indicates unauthorized entry into the shipment, the buyer need not take the shipment from the carrier.
 
If the Buyer discovers defects upon receipt of the goods, he must inform the Seller without undue delay.
 
Inform us by phone, e-mail or in writing. Ensure proof of conclusion of the purchase contract eg by invoice or sales document.
 
The complaint notice must contain the date of delivery of the goods, the name of the product, the quantity claimed, a description of the defect and a proposal for handling the complaint. The complaint will be settled no later than 30 days after its application.
 
The Buyer's rights arising from the Seller's liability for defects, including the Seller's warranty liability, shall be exercised by the Buyer at the Seller's address stated on the invoice or in the Contact section.
Warranty conditions
 
The rights and obligations of the parties regarding the seller's liability for defects, including the warranty liability of the seller, are governed by the relevant generally binding regulations (in particular the provisions of § 2095 - § 2117 and 2165 - § 2174 of the Civil Code). These are specified in detail below:
Rights from defective performance.
The buyer is entitled to exercise the right from a defect that occurs in consumer goods within twenty-four months of receipt. In the case of second-hand goods, the period for exercising rights from defective performance may be shortened to 12 months (this will be indicated in the sales document. If the item is sold, on its packaging, in the instructions accompanying the item or in advertising in accordance with other legislation If the buyer so requests, the seller will confirm it in writing (hereinafter referred to as "confirmation") to what extent and for what period his obligations remain In the event of defective performance, the Seller shall have obligations of defective performance at least to the extent that the obligations of defective performance of the manufacturer persist
 
The right of defects cannot be exercised in the following cases:
 
a) for a thing sold at a lower price for a defect for which the lower price was agreed,
b) wear and tear of a thing caused by its normal use,
(c) for a defective item used corresponding to the level of use or wear that the item had on receipt by the buyer; or
 
(d) if this is due to the nature of the matter.
 
The Seller declares that he shall hand over the goods to the Buyer in accordance with the provisions of Section 2161 of the Civil Code, ie:
 
the goods have properties that the buyer agreed with the seller and, in the absence of an agreement, those characteristics that the seller or the manufacturer has described or that the buyer expected due to the nature of the goods and the advertising they carry out,
 
the goods are fit for the purpose stated by the seller for its use or for which a thing of this kind is usually used,
 
the goods are a corresponding quantity, measure or weight, and
the goods comply with legal requirements.
 
If the item does not have the aforementioned characteristics, the buyer may also request the delivery of a new item without defects, unless this is unreasonable due to the nature of the defect, but if the defect concerns only a component of the item, the buyer may only require replacement of the component; if this is not possible, he may withdraw from the contract. However, if this is disproportionate due to the nature of the defect, especially if the defect can be removed without undue delay, the buyer has the right to free removal of the defect. The buyer has the right to deliver a new item or to replace a part even in the case of a removable defect, if the item cannot be properly used for repeated occurrence of the defect after repair or for a larger number of defects. In this case, the buyer has the right to withdraw from the contract. If the buyer does not withdraw from the contract or does not exercise the right to deliver a new item without defects, to replace its part or to repair the item, he may claim a reasonable discount. The buyer is entitled to a reasonable discount even if the seller cannot deliver a new item without defects, replace its component or repair the item, or if the seller fails to rectify it within a reasonable time, or if remedy to the consumer would cause considerable difficulties.
 
The buyer does not have the right from defective performance if the buyer knew before the takeover of the thing that the thing had a defect, or if the buyer himself caused the defect. If the item has a defect from which the seller is obliged, and if the item is sold at a lower price or used item, the buyer has the right to a reasonable discount instead of the right to exchange the item. Rights from defects shall be exercised at the seller from whom the thing was purchased. However, if the certificate specifies another person to be repaired, who is closer to the seller or the buyer, the buyer will exercise the right to repair the person who is to carry out the repair. The person so designated for repair shall carry out the repair within the period agreed between the seller and the buyer when purchasing the item. This also applies to the notification of a defect covered by the warranty (see quality warranty below).
 
The item is defective if it is not delivered in the agreed quantity, quality and workmanship or in the quality and workmanship suitable for the purpose evident from the contract; otherwise usual for the purpose. The performance of another thing is also considered a defect. Defects in the documents necessary for use of the thing are also considered to be a defect.
 
 
 
 
 
 
 
 
(c) if the buyer has not caused the impossibility of returning the item in an unaltered state by action or omission; or
d) if the buyer sold the item before the defect was discovered, consumed it, or changed the item in normal use; if this has only been done in part, the buyer will return to the seller what he can return and will give the seller compensation to the extent that he benefited from the use of the thing.
 
If the buyer has not notified the defect in time, the right to withdraw from the contract is lost.
Quality guarantee
 
By the guarantee of quality, the seller undertakes that the item will be fit for normal use for a certain period of time or that it will retain its usual properties. Indication of the warranty period or the shelf life of the item on the packaging or advertising also has these effects. The guarantee may also be granted for a single component of the item. If the contract and the warranty statement set out different warranty periods, the longest period applies. However, if the parties agree on a warranty period other than that indicated on the packaging as an expiry date, the parties' arrangements shall prevail. The warranty period runs from the handover of the item to the buyer; if the thing was sent under the contract, it runs from the milking of the thing to its destination. If the purchased item is to be put into operation by someone other than the seller, the warranty period runs from the date of putting the item into operation, if the buyer ordered commissioning no later than three weeks after receipt of the item and duly and timely The buyer does not have the right under the warranty if the defect caused by the transfer of the risk of damage to things to the buyer caused an external event. This does not apply if the seller caused the defect.
 
I) OTHER ARRANGEMENTS
The purchase contract, including the terms and conditions, is archived by the seller in electronic form and is not accessible. The purchase contract can be concluded in Czech. The Seller is not bound by any codes of conduct within the meaning of the Civil Code in relation to the Buyer. In the event that the consumer is reduced on his rights arising from the conclusion of the contract, he has the right to turn to the relevant competent supervisory authorities (Czech Trade Inspection, Trade Licensing Office, Office for Personal Data Protection, Tax Office, etc.). Any disputes between the Seller and the Buyer shall be settled by the court.
 
J) PROTECTION OF PERSONAL DATA
Information about buyers is collected by the seller in accordance with the applicable laws of the Czech Republic, in particular the Personal Data Protection Act No. 101/2000 Coll. as amended. All data obtained from the Buyer is used exclusively by the Seller for internal use and is not provided to third parties or entities with the exception of the public carrier of goods to which the Buyer's personal data are provided to the minimum extent necessary for delivery of the goods to the Buyer.
Valid terms and conditions from 1.1.2014
 
We are glad that you have chosen our shop and we look forward to your next visit!


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